Network status

4 Apr 2025 11:55AM: Resolved 4 Apr 2025 1PM

2 Apr 2025 10:03AM: Our West Coast network is experiencing an outage with our upstream provider. We are in touch with them to resolve the issue.

21 Mar 2025 10:11AM: This outage has been resolved. We appreciate your patience during this unexpected event, which affected many customers. If you're still experiencing issues and haven't been contacted for a fix, please call 0800 114 973 and leave a message. We understand this disruption has been frustrating, and we acknowledge the delay hasn't been ideal. We are a small, distributed team without a dedicated customer service department. Our technicians are handling a high volume of enquiries and working through them as quickly as possible.

19 Mar 2025 9:54AM: We're still seeing isolated issues in certain locations, mostly for connections coming off the BigDam tower. If you haven't already reached out to us and are still experiencing problems, please leave a message via our website contact form with details of your issue. You'll be added to our priority list for our technicians to troubleshoot your individual connection.

18 Mar 2025 3:51PM: Most connections are now fully restored but our network techs are still working on configuration changes following the outage so there are a few that are offline or experiencing slow speeds. Customers who have sent us an enquiry between Saturday and today have been put on a priority list for individual inspection.

16 Mar 2025 2:25PM: The issue at our Hokitika Airport site was fixed yesterday afternoon around 2PM, and most connections were fully restored. As of 11:30AM this morning, connections going through our BigDam tower are still down, affecting customers in Arahura Valley. We're working towards a resolution.

15 Mar 2025 9:35AM: Chorus was unable to restore service lastnight. A second technician was dispatched this morning and is onsite now. The issue stems from a configuration change on their end, and they're working to resolve it. Sorry for the delay, and thanks for your patience.

14 Mar 2025 10:16PM: Chorus update around 8:53PM, tech is working on this fault.

14 Mar 2025 5:45PM: Correction, Chorus raised a critical reponse with dispatch at approx 4:20PM. Technician is expected to be onsite at 8:30PM.

14 Mar 2025 4:25PM: Chorus dispatched a technician for critical response at approx 4:20PM. We expect to receive an update within 2 hours. We will post further updates here as we receive them.

14 Mar 2025 3:52PM: Unfortunately, another outage occurred today at the same site. We continue to work with our supplier for ongoing issues. We appreciate your patience as we manage a backlog of tickets—please expect some delay in individual responses. Our network engineer will follow-up a number of individual connections where messages have been left.

14 Mar 2025 10AM: Migration back to the main link is taking longer than expected. We're still working on this part and appreciate your patience.

13 Mar 2025 8:50PM: We have restored connectivity, but some users may still experience issues as we transition traffic back to the main connection. Speeds will gradually improve and are expected to fully recover by 6AM tomorrow.

13 Mar 2025 4:50PM: Our equipment at Hokitika Airport has been affected by the earlier fibre outage. This site feeds all other access points in the area. Our team is working to resolve the issue while also redirecting traffic through other connection points. Your internet may come online but please be aware that we are still working on the fix. We really appreciate your patience while we get this sorted.

13 Mar 2025 10:00AM: We had an unexpected outage at our UFB handover in Greymouth. The fibre connection has recovered and is stable, but we're still working through some flow-on effects. Thanks for your patience while we get this resolved.

10 Jan 2025 9:00PM: Marked as resolved.

10 Jan 2025 11:16AM: Chorus are expecting to have the issue resolved by tomorrow (Saturday 11 Jan 8:36AM)

10 Jan 2025 10:11AM: Chorus is currently experiencing an outage in the area, which is also impacting our wireless service. We're closely monitoring the situation. At this stage, we don't have an estimated time for the issue to be resolved, but we'll keep you updated as soon as we know more. Thank you for your patience.

27 Nov 2024 9:00PM: Marked as resolved. Services began restoring around 7:30 PM. A fibre cut in Auckland disrupted the connection where our supplier integrates with our network.

27 Nov 2024 7:20PM: There is currently a problem with the fibre supply supporting our wireless network. We have reported the issue to our supplier and will share updates as soon as they become available.

27 Nov 2024 7:12PM: Our network is unexpectedly offline. We are actively working to resolve the issue as quickly as possible. The outage appears to be caused by a fault with our upstream provider.