There are no known outages on our network
Contact our technical helpdesk if you are having issues with your internet connection.
Phone 0800 114 973 or email support@(remove-me)wificonnect.(remove-me)co.(remove-me)nz.
Past outages
| Status | Incident start | Incident end | Areas affected | Details |
|---|---|---|---|---|
| Resolved | 1 Jun 2023 | Haast | Due to extreme weather conditions we are experiencing network outages with our Bald Hill & Mt Watney towers. The weather prevents chopper access at this stage but we'll get up there as soon as the weather clears. Apologies for the inconvenience, we hope to have you reconnected as soon as possible. | |
| Resolved | 30 May 2023 | 1 Jun 2023 | Hokitika / Greymouth areas | Update 31 May: Our contractor walked up to the affected tower Wednesday morning to recharge batteries but found a bigger lightning strike issue. They will return tomorrow morning (Thursday) with replacement equipment. We apologise for the disruption. -- Due to extreme weather conditions we are experiencing network outages. The weather prevents chopper access at this stage but we have a technician ready to head up as soon as possible by land to resolve the issues. Apologies for the inconvenience, we hope to have you reconnected as soon as possible. |
| Resolved | 13 Dec 2022 | Haast | Due to weather conditions the solar power is out at our Mt Watney tower went out Fri 9 Dec. We will have it back online as soon as the weather allows helicopter access and we can get up there to recharge everything. This also affects the Neills Beach cell tower. We apologise for the recurring internet outages. Early next year we will be positioning a permanent remote controlled generator and a more extensive solar array to overcome the weather issues. If you are affected by this issue we will apply a $30 credit to your account. | |
| Resolved | 2 Nov 2022 | Haast | The tower at Mt Watney went down yesterday due to weather conditions. Internet in Haast is affected until we can get a chopper up there to fix the issue. |