Network status: No issues detected
No known outages at the moment. Thanks for sticking with us!
Want to receive SMS updates?
Contact us to update your mobile number and start receiving SMS outage alerts.
Still having trouble?
If you're having issues with your connection and can't see an outage reported here, try our troubleshooting tips first. If you're still stuck, contact our technical helpdesk on 0800 114 973 or support@(remove-me)wificonnect.(remove-me)co.(remove-me)nz.
Connections coming off Mt French [Resolved]
17 Sep 2026 9:57AM: Marked as resolved. Service was restored last week.
5 Sep 2026 8:48AM: Continuous rain on the West Coast has caused power issues at our Mt French repeaters. We're working to get a technician up there by helicopter as soon as weather permits to get everything back online. Sorry for the inconvenience, and thanks for your patience.
Karangarua, South Westland [Resolved]
4 Sep 2026 11:30PM: Weather across South Westland may cause intermittent disruptions to the network.
27 Aug 2026 2:16AM: Heavy rain has caused a physical network fault affecting customers connected via the Karangarua West Access Point. Due to access constraints, field crews may require helicopter deployment to complete repairs safely. Work will commence as soon as flight conditions allow.
Matahi Valley [Resolved]
1 Jul 2026 3:00PM: Marked as resolved. Service was restored.
26 Jun 2026 4:41PM: Matahi Valley is still out. Our tech went up the hill in Matahi to fix the issue but also had to go up the Taneatua hill to check the repeater which feeds the Matahi tower. We're unfortunately still working on it and hoping for a fix today. Our apologies for the inconvenience.
25 Jun 2026 10:53AM: Our tech is heading to the tower site. We hope to have a resolution by the end of the day.
24 Jun 2026 12:54PM: We have an issue in the Matahi Valley and our technicians are looking into it.
Kowhitirangi area (South Camelback AP) [Resolved]
5 May 2026 12:29PM: Marked as resolved. Service was restored Sunday, 3 May.
27 Apr 2026 2:46PM: Replacement equipment is required and we hope to receive this tomorrow 28 Apr, for installation. Apologies again for the outage.
24 Apr 2026 9:50AM: The South Camelback Access Point is down. Investigation into the outage suggests water ingress in the equipment. We are dispatching a technician to the site now to assess and repair. Thank you for your patience during this downtime.
Got more questions? Get in touch.