Network status: Issue detected
We're having a few hiccups on our network right now. We're on it - thanks for your patience.
Kowhitirangi area (South Camelback AP) [Issue]
27 Apr 2026 2:46PM: Replacement equipment is required and we hope to receive this tomorrow 28 Apr, for installation. Apologies again for the outage.
24 Apr 2026 9:50AM: The South Camelback Access Point is down. Investigation into the outage suggests water ingress in the equipment. We are dispatching a technician to the site now to assess and repair. Thank you for your patience during this downtime.
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Still having trouble?
If you're having issues with your connection and can't see an outage reported here, try our troubleshooting tips first. If you're still stuck, contact our technical helpdesk on 0800 114 973 or support@(remove-me)wificonnect.(remove-me)co.(remove-me)nz.
Big Paddock / Arahura Pa connections [Resolved]
15 Apr 2026 12:25PM: Marked as resolved. Service has been restored to normal. If your connection hasn't come online, try rebooting the WiFi router by turning it off at the wall for 5 minutes and then powering up again.
13 Apr 2026 9:48AM: The Big Paddock tower has power issues. Our tech was onsite yesterday but was unable to resolve. We continue to work on this.
Matahi, Tawera, Taneatua [Resolved]
15 Apr 2026 12:25PM: Marked as resolved. Service has been restored to normal. If your connection hasn't come online, try rebooting the WiFi router by turning it off at the wall for 5 minutes and then powering up again.
15 Apr 2026 9:54AM: We are still working to restore service at the Taneatua tower. After fixing a power issue yesterday, we discovered further damage to equipment at the Ruatāhuna Kura caused by Sunday’s power cut. We hope to have a replacement part installed today to get services back up and running. Thanks for your patience!
13 Apr 2026 9:23AM: Internet remains out for the area. We're hoping to get a tech onsite today to fix, roads permitting.
11 Apr 2026 6:00PM: Connections are offline. Our technician is investigating the issue.
Galatea [Resolved]
9 Apr 2026 2:44PM: Marked as resolved. Service was restored on 31 Mar 2026 9PM. Technicians carried out remedial activities restoring full services.
31 Mar 2026 10:29AM: A Chorus network fault at the Galatea exchange is currently affecting our local wireless towers. Repairs are delayed due to river access issues; Chorus teams are returning tomorrow for pole work. Your wireless service will be restored as soon as their backhaul is live. Your connection 'may' get re-routed in the meantime with intermittent service.
Hokitika / Mt French [Resolved]
30 Jan 2026 8:51AM: Status changed to Advisory. Service was restored, however, Mt French connections are slow as they're running off a backup link. We hope to get the technician up to Mt French today, weather permitting, to restore the main link. Sorry for the inconvenience.
27 Jan 2026 6:38PM: Some Hokitika services are currently experiencing outages. Our tech is aware and working on it.
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