Network status: No issues detected
No known outages at the moment. Thanks for sticking with us!
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Still having trouble?
If you're having issues with your connection and can't see an outage reported here, try our troubleshooting tips first. If you're still stuck, contact our technical helpdesk on 0800 114 973 or support@(remove-me)wificonnect.(remove-me)co.(remove-me)nz.
Matahi Valley [Resolved]
1 Jul 2026 3:00PM: Marked as resolved. Service was restored.
26 Jun 2026 4:41PM: Matahi Valley is still out. Our tech went up the hill in Matahi to fix the issue but also had to go up the Taneatua hill to check the repeater which feeds the Matahi tower. We're unfortunately still working on it and hoping for a fix today. Our apologies for the inconvenience.
25 Jun 2026 10:53AM: Our tech is heading to the tower site. We hope to have a resolution by the end of the day.
24 Jun 2026 12:54PM: We have an issue in the Matahi Valley and our technicians are looking into it.
Kowhitirangi area (South Camelback AP) [Resolved]
5 May 2026 12:29PM: Marked as resolved. Service was restored Sunday, 3 May.
27 Apr 2026 2:46PM: Replacement equipment is required and we hope to receive this tomorrow 28 Apr, for installation. Apologies again for the outage.
24 Apr 2026 9:50AM: The South Camelback Access Point is down. Investigation into the outage suggests water ingress in the equipment. We are dispatching a technician to the site now to assess and repair. Thank you for your patience during this downtime.
Big Paddock / Arahura Pa connections [Resolved]
15 Apr 2026 12:25PM: Marked as resolved. Service has been restored to normal. If your connection hasn't come online, try rebooting the WiFi router by turning it off at the wall for 5 minutes and then powering up again.
13 Apr 2026 9:48AM: The Big Paddock tower has power issues. Our tech was onsite yesterday but was unable to resolve. We continue to work on this.
Matahi, Tawera, Taneatua [Resolved]
15 Apr 2026 12:25PM: Marked as resolved. Service has been restored to normal. If your connection hasn't come online, try rebooting the WiFi router by turning it off at the wall for 5 minutes and then powering up again.
15 Apr 2026 9:54AM: We are still working to restore service at the Taneatua tower. After fixing a power issue yesterday, we discovered further damage to equipment at the Ruatāhuna Kura caused by Sunday’s power cut. We hope to have a replacement part installed today to get services back up and running. Thanks for your patience!
13 Apr 2026 9:23AM: Internet remains out for the area. We're hoping to get a tech onsite today to fix, roads permitting.
11 Apr 2026 6:00PM: Connections are offline. Our technician is investigating the issue.
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