There are no known outages on our network
Contact our technical helpdesk if you are having issues with your internet connection.
Phone 0800 114 973 or email support@(remove-me)wificonnect.(remove-me)co.(remove-me)nz.
Past outages
| Status | Incident start | Incident end | Areas affected | Details |
|---|---|---|---|---|
| Resolved | 1 Jun 2023 | Haast | Due to extreme weather conditions we are experiencing network outages with our Bald Hill & Mt Watney towers. The weather prevents chopper access at this stage but we'll get up there as soon as the weather clears. Apologies for the inconvenience, we hope to have you reconnected as soon as possible. | |
| Resolved | 30 May 2023 | 1 Jun 2023 | Hokitika / Greymouth areas | Update 31 May: Our contractor walked up to the affected tower Wednesday morning to recharge batteries but found a bigger lightning strike issue. They will return tomorrow morning (Thursday) with replacement equipment. We apologise for the disruption. -- Due to extreme weather conditions we are experiencing network outages. The weather prevents chopper access at this stage but we have a technician ready to head up as soon as possible by land to resolve the issues. Apologies for the inconvenience, we hope to have you reconnected as soon as possible. |