Network status: Issue detected
We're having a few hiccups on our network right now. We're on it - thanks for your patience.
Blue Spur & Big Dam connections [Issue]
24 Nov 2025 9:45AM: Our technician has resolve the Big Dam solar controller fault. The tower is back up and running this morning. He is on his way to the Blue Spur tower to investigate and bring it back online.
23 Nov 2025 4:02PM: Our Big Dam tower which feeds Blue Spur is down. We hope to have this resolved this afternoon when a tech arrives from Christchurch. The solar controller for Big Dam has a fault which has caused the power to drain. Thank you for your patience and apologies for the delayed update as our weekend coverage is limited.
22 Nov 2025 7:27PM: Our Blue Spur tower is down. We're investigating the issue.
Ruatahuna [Advisory]
18 Nov 2025 10:01AM: Service is back online, but currently running on backup. You might notice slightly slower speeds over the next few days until we can get up the hill to complete the main fix. Thanks for your patience.
18 Nov 2025 9:51AM: Ruatahua is currently offline. Our technicians are already on it and working to get everything sorted.
Still having trouble?
If you're having issues with your connection and can't see an outage reported here, try our troubleshooting tips first. If you're still stuck, contact our technical helpdesk on 0800 114 973 or support@(remove-me)wificonnect.(remove-me)co.(remove-me)nz.
Connections coming off Mt Bonar [Resolved]
18 Nov 2025 10:17AM: Mt Bonar is currently down, which is affecting connections in Harihari and Whataroa. Our technician will head up as soon as the weather allows.
Connections coming off Blue Spur [Resolved]
18 Nov 2025 10:16AM: We're still waiting for mains power to be completed but in the meantime we have been able to negotiate use of a permanent generator on site.
10 Nov 2025 3:44PM: Apologies for yesterday's outage. Lightning damaged the main power supply to the MetService bubble tower a few weeks ago. Our tower draws power from this line, which the power company hasn’t restored yet. Our team has been visiting every couple of days to recharge solar batteries. A recent mix-up meant the batteries weren’t topped-up, causing yesterday’s outage. We hope mains power is restored in 5-10 days; the power company has been delayed by other priority jobs.
13 Oct 2025 2:42PM: The Blue Spur tower issue on 9 Oct was resolved, however, further outages may be expected as we continue to wait for the power company to repair the mains, and we rely on back-up batteries.
9 Oct 2025 5:18PM: Apologies for the delayed comms. The Blue Spur site should be back on within the half hour. Our technician’s been running the generator every other day to keep batteries charged while we wait for the power company to repair the mains after last week’s lightning strike. Thank you for your patience.
Fibre and Rural Wireless connections [Resolved]
16 Oct 2025 12:52PM: Services were restored shortly after 12 noon.
16 Oct 2025 12:00PM: The outage affects all our fibre and rural wireless connections as it originates where we receive our main internet backhaul.
16 Oct 2025 11:28AM: We're aware of an outage with one of our upstream providers that's affecting multiple connections. The provider is working to restore service as quickly as possible, and we'll share any updates as they become available.
Connections coming off Mt French [Resolved]
16 Oct 2025 11:36AM: Resolved 13 Oct 2025
13 Oct 2025 4:43PM: Mt French connections should all be online. Speeds may be slower as traffic is temporarily rerouted through another tower while we repair an issue with a network switch.
13 Oct 2025 1:55PM: The Mt French antenna was struck by lightning and is currently offline. Our technician is assessing the issue and we'll provide updates as soon as we have more information.
Got more questions? Get in touch.