Network status: Issues detected
We're having a few hiccups on our network right now. We're on it - thanks for your patience.
Big Paddock / Arahura Pa connections [Issue]
13 Apr 2026 9:48AM: The Big Paddock tower has power issues. Our tech was onsite yesterday but was unable to resolve. We continue to work on this.
Matahi, Tawera, Taneatua [Issue]
13 Apr 2026 9:23AM: Internet remains out for the area. We're hoping to get a tech onsite today to fix, roads permitting.
11 Apr 2026 6:00PM: Connections are offline. Our technician is investigating the issue.
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Still having trouble?
If you're having issues with your connection and can't see an outage reported here, try our troubleshooting tips first. If you're still stuck, contact our technical helpdesk on 0800 114 973 or support@(remove-me)wificonnect.(remove-me)co.(remove-me)nz.
Galatea [Resolved]
9 Apr 2026 2:44PM: Marked as resolved. Service was restored on 31 Mar 2026 9PM. Technicians carried out remedial activities restoring full services.
31 Mar 2026 10:29AM: A Chorus network fault at the Galatea exchange is currently affecting our local wireless towers. Repairs are delayed due to river access issues; Chorus teams are returning tomorrow for pole work. Your wireless service will be restored as soon as their backhaul is live. Your connection 'may' get re-routed in the meantime with intermittent service.
Hokitika / Mt French [Resolved]
30 Jan 2026 8:51AM: Status changed to Advisory. Service was restored, however, Mt French connections are slow as they're running off a backup link. We hope to get the technician up to Mt French today, weather permitting, to restore the main link. Sorry for the inconvenience.
27 Jan 2026 6:38PM: Some Hokitika services are currently experiencing outages. Our tech is aware and working on it.
Blue Spur connections [Resolved]
29 Dec 2025 1:07PM: Marked as Resolved. A fuse blew at the tower. It has been fixed, and service restored.
29 Dec 2025 9:25AM: Our Blue Spur tower is down. We're currently investigating the issue.
Taneatua, Ruatoki, Matahi, Tawera [Resolved]
26 Dec 2025 8:14PM: Marked as resolved. Service was restored today approx 11:30AM.
25 Dec 2025 3:17PM: Unfortunately we're unable to get a technician on site until Boxing Day. Apologies for the inconvenience.
24 Dec 2025 9:13AM: We’re currently experiencing a power outage at our Taneatua site, which feeds a few other towers in the area. Our team is working to restore service as soon as possible.
Got more questions? Get in touch.