Network status: Issue detected
We're having a few hiccups on our network right now. We're on it — thanks for your patience.
Matahi Valley, Ruatoki Valley [Outage]
9 Jul 2025 9:28PM: Ongoing issue with internet feed at Ruatoki and Matahi Valley. Unfortunately the technician was unable to fix the issue yesterday and is again working on it today. Matahi Valley is out and Ruatoki, Tawera, Taneatua continue to experience very slow speeds.
7 Jul 2025 3:18PM: Equipment has been arranged for repairs and our technician will be onsite tomorrow (Tuesday) to fix the problem. This outage is also affecting connection speeds for customers in Ruatoki Valley.
6 Jul 2025 8:00PM: We're currently experiencing an outage affecting both North and South Matahi Valley. The cause is not yet known. Our network manager will investigate the issue, and we'll share updates as soon as we have more information. Thanks for your patience while we work to restore service.
Still having trouble?
If you're having issues with your connection and can't see an outage reported here, try our troubleshooting tips first. If you're still stuck, contact our technical helpdesk on 0800 114 973 or support@(remove-me)wificonnect.(remove-me)co.(remove-me)nz.
Connections coming off Mt French [Resolved]
2 Jul 2025 3:30PM: Resolved 30 Jun 2025
30 Jun 2025 4:46PM: As of 3:17PM today our Mt French tower is currently offline. Our technician is looking into the issue, and we hope to have it back asap.
Arahura Pa, Big Paddock (Hokitika) [Resolved]
27 Jun 2025 11:54AM: Resolved 26 Jun 2025 1:12PM
26 Jun 2025 10:39AM: Our Big Paddock tower is currently offline due to no solar power. Our technician is on-site charging the batteries now, and service will be restored shortly. We're switching this tower to mains power next week to help prevent this from happening again. Thanks for your patience!
Ruatāhuna [Resolved]
30 May 10:55AM: Marked as resolved.
29 May 2025 4:25PM: We're currently experiencing a network outage affecting Ruatāhuna. We are getting our techs to look into it and hope to restore service as soon as possible. Thanks for your patience.
Arahura, Awatuna, Hokitika [Resolved]
23 May 2025 12:13AM: Resolved 15 May 2025
14 May 2025 10:20AM: Our technicians are on site at Blue Spur and Big Dam today, and while carrying out essential work, an unexpected outage has occurred. We're working to get everything back up and running as soon as we can. Thanks for bearing with us.
Got more questions? Get in touch.