Phone 0800 114 973 or email support@(remove-me)wificonnect.(remove-me)co.(remove-me)nz.
When an online application form is submitted for wireless broadband, we remotely check line-of-sight using geospatial software.
If a location is not within our coverage areas or the line-of-sight to our tower is clearly obscured, we will reject the application.
When line-of-sight looks clear or there is uncertainty about line-of-sight (e.g. property is surrounded by large trees), a job request is sent to our local technician who will arrange a visit for signal testing and/or installation.
If we cannot get a signal at all, there is no charge to the applicant.
Our usual lead time for installations is up to 2 weeks as our technicians have to schedule around weekday availability, weather conditions for health and safety and distance of travel.
When an online application form is submitted for fibre broadband, a job request is sent to Chorus.
When consent is not required, or has been successfully gained, we will schedule the 2 earliest appointments for Chorus technicians to visit your property.
The first is a scoping appointment. Someone will need to be home to make decisions regarding the install. Chorus technicians will visit to plan how to run fibre from the street into the house. Permission from landlords is required and an end-user agreement needs to be signed.
The second is the install appointment where Chorus technicians will complete the install as agreed in the scoping appointment.
Chorus dispatch will TXT or call 7 days prior as a reminder and their technician will call before or on the day to arrange exact timings.
Send us a request for relocation and we'll use geospatial software to remotely check line-of-sight for your new location. If your new location is not in our coverage areas or line-of-sight is clearly obscured, we won't be able to reconnect you. If our check passes or is inconclusive (e.g. property is surrounded by large trees) our local technician will arrange a visit for signal testing and/or installation.
We won't charge you if our technician can't reconnect you but we will charge you the wireless equipment relocation fee for a successful reconnect.
Our usual lead time is up to 2 weeks as our technicians will schedule around weekday availability, weather conditions (health and safety) and travel distances.
Please give at least 2 weeks notice to ensure we can do the work required before you vacate.