• You must configure it yourself
  If you choose to bring your own router, you must be able to set up and configure the router yourself. You must be able to log in and change settings, specifically Static IP configuration. Most routers provide settings access through a built-in web interface.
• We don't set up or troubleshoot customer devices
  We do not provide technical support or troubleshooting for customer-supplied equipment, including Wi-Fi issues, connectivity problems beyond the fibre ONT, or devices like computers, printers, TVs, and tablets.
• Service fees may apply
  If we do provide help with your own equipment, a service fee will be charged.
• Limited technical advice
  Due to the wide variety of routers available, we're unable to provide device-specific technical advice, or recommend other models.
• You need a fibre-ready router
  Your router must be fibre-ready. Ensure your router supports the speeds required for your selected plan, both wired and wireless.

For a hassle-free setup, we recommend buying a router directly from us, pre-configured and ready to plug in.

We don’t use PPPoE for our fibre connections. Instead, each connection is assigned a static IP on our network. We provide the following once a connection is activated:

• IP Address: Your dedicated IP address
• Gateway Address: The gateway address

And these standard settings:

• Subnet Mask: 255.255.255.0
• Primary DNS (DNS1): 1.1.1.1
• Secondary DNS (DNS2): 8.8.8.8

Use an ethernet cable to connect your router to LAN1 on the Chorus ONT (or GE1 for older models).

Make sure VLAN is disabled on your router, our network does not require VLAN tagging for fibre connections.

Please refer to your router’s manual or manufacturer’s website for support specific to your router.

• Seamless Plug & Play
  Our routers come pre-configured and ready to use, just plug them in and get online instantly, with no complicated setup required.
• Support you can trust
  We know our routers, so if any issues arise, our team can help.
• Peace of mind
  Choosing our router means you won’t have to worry about compatibility or technical challenges, we’ve done the hard work for you.