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Our FAQs

What is the cost of moving house?

A reconnection fee of $100 is required when moving house.

What do you mean by 'line of sight'?

To access our WiFi services, your hzouse must be within line of sight of a WiFi repeater. We can only confirm this on a case-by-case basis and in some cases this will require a visit to your property.

How much data can I use?

Your internet is uncapped, so you can use as much data as you want.

What will the wireless broadband equipment on my property look like?

To receive the WiFi signal ommitted by our repeaters, we will need to install an antenna on the roof of your house (like a sky dish but smaller). A cable is run into your house; it normally comes up under your floor and into a area that has access to a power plug. We then leave a WiFi router that beams internet around your house for various devices.

Do I need a WiFi router?

No. You don't need a WiFi router to access the internet from your roof antenna. Your computer can still be connected via cable. But if you have multiple devices (especially mobile phones) it is recommended that you setup WiFi access within your home.

How do I pay?

You must have a credit balance on your account at all times. We encourage all our customers to setup an automatic payment. Payments in advance should be made to the following account:

06-0637-0265428-03 - Hokitika & Greymouth districts
06-0637-0265428-03 - Fox Glacier to Bruce Bay
06-0637-0265428-04 - Kawerau
06-0637-0265428-01 - Te Whaiti, Minginui & Ngaputahi
06-0637-0265428-02 - Murupara & Galatea
06-0637-0265428-00 - Tolaga Bay

Include the following information in your payments:

Particulars: your surname and initials
Code: (leave blank)
Reference: your customer number

How can I get a statement of my account?

Get in touch with us and we will arrange to send out a statement.

Do you provide wireless coverage in my area?

Please see our section on wireless broadband for more information on where our services are provided.

Not on the list? We can co-locate with your school's ultra fast fibre optic connection to then WiFi to houses in your township. Get your school or community leaders involved by contacting us.

How does wireless broadband work if we have a concrete house?

You can either have a hole drilled through the bottom of your wall and seal it with silicone or through the roof eaves and into the ceiling then down the wall inside the house.