• Offer is available to existing WiFiConnect customers upgrading from wireless broadband to fibre broadband only.
• $60 account credit will be applied upon successful installation and activation of your upgraded fibre service.
• The credit applies to all fibre plans.
• Free upgraded router only applies to Fibre Standard and Fibre Faster plans.
• Not available everywhere. Subject to your availability on the Chorus fibre Network.

• Send us an upgrade request through the contact form specifying our Switch & Save promotion.
• Once you request an upgrade, we will check if fibre is available at your address.
• If you selected the Fibre Lite plan, we can set you up with your current router.
• If you are eligible for a router upgrade, we will send you a new router. Make sure it is ready to go before the switch by following the install steps.

If a fibre connection box (ONT) is not already installed:

• Chorus will need to handle the installation at a time that suits you.
• On the agreed date, Chorus will set up your fibre service, and we will only disconnect your wireless broadband once the fibre service is successfully running.

If there are any delays with Chorus, we will keep your wireless broadband active until the fibre connection is fully installed and operational.

Rest assured, we will work closely with Chorus to complete the installation as soon as possible.

No, we will not disconnect your wireless broadband until your new fibre service is live and running smoothly.
You will enjoy uninterrupted connectivity during the transition.

Fibre availability depends on Chorus infrastructure. If your location is not eligible, you will be informed during the upgrade process.
Unfortunately, we can not proceed with a fibre upgrade if Chorus does not service your area.

• If you selected our Fibre lite plan, we should be able to connect you within a few hours using your current router.
• If you selected our Fibre Standard or Fibre Faster plan, we will send you an upgraded router in the mail. Once you have received and plugged in your new router, the switch to your new service is typically completed within a few hours. You will receive confirmation from us once it is live.
• If you need to have a full Chorus box installed, this could take longer depending on factors including but not limited to:
• Chorus availability
• Location (Rural loactions can take longer than urban locations)
• Permission from your landlord if you do not own the property

Credit will be applied once your fibre plan is successfully activated and connected.